I’ll never forget the day an agency owner walked into one of our producer training programs wearing what appeared to be a brand-new golf shirt embroidered with his agency’s logo. Prominently displayed below it was the slogan: "Exceeding Your Expectat...

Great questions can positively change the direction of your life, as well as your agency. If you’re an agency chief executive, I’d like to challenge you and your leadership team to answer the following 10 questions.

1. Is your future greater than you...

ARE YOU MISTAKING BUSYNESS FOR ACCOMPLISHMENT?

Mistakes are inevitable. In fact, the only way not to make a mistake is to do nothing (which is also a mistake). But rather than think of mistakes as failures, we should view them as opportunities. The ...

The greatest challenge for agency leaders today isn’t technology, tools, or competition - it’s focus. I think speaker and author Darren Hardy said it best: “In a daily barrage of distractions, the one who can focus the most wins.”

Obtaining informat...

Throughout life, uncertainty is something we all face from time to time. The COVID-19 pandemic is irrefutable proof of this. As I write this, no one is sure when businesses will fully reopen. That has made it extremely challenging, both personally an...

HOW TO TRANSITION FROM IDEAS TO EXECUTION

When I look at agencies, the reason some sputter or plateau is a performance gap. This is the gap between what we know and what we actually do. If I were to draw it, it would look like two mountains with a v...