If you’re an insurance agency owner, I’m sure you’re aware that many of your greatest assets are intangibles, such as your reputation, your book of business, and your “goodwill.” But did you know that the agencies with the highest Return on Assets (R...

By Brent Kelly

I rarely frequent fast food restaurants, but on one particular Saturday morning, I took my kids for breakfast at a local McDonalds. Besides their awesome and underrated coffee, I found something even better.

There was an employee I n...