This is not a test of the emergency broadcast system. No, you've clicked on this already. This is the Agent Leader podcast, but on today's Agent Leader podcast, we are going to be talking about emergencies. In fact, here's something we're going to be sharing today. Not everything in your age...

  Agency leaders and professionals. Have you ever heard this phrase, whether it's someone from your team, a future client that you're trying to bring on, or maybe even a current client that you're working with. Here's the phrase, are you ready? Thanks, but I'm not interested. Thanks, but I'm not...

  Welcome to the Agent Leader Podcast. My name is Brent Kelly. I'm your host, and I'm excited to be with you today and today's podcast episode to challenge you, to encourage you to think bigger than you've ever thought before. As an individual, as a department, or as an entire agency, I want to ...

  Welcome to the Agent Leader podcast. My name is Brent Kelly. I am your host. Thanks so much for joining me on this episode. I'm so excited to share some content that's fresh in my mind. And the reason why it's so fresh in my mind now, of course, this release might be later, but it's fresh in m...

  Brent Kelly (00:02):Welcome to the Agent Leader Podcast. My name is Brent Kelly. Thanks so much for listening. We have a very special episode today. It's been a while on the podcast if you're listening in order that I haven't had a guest on for a while. And today I have a guest, and not just a...

What would you do if someone on your team made a mistake 80% of the time? Reprimand them? Possibly. Train them? It better be a lot of training! Release them? Hard to argue. When you ask agency service team members how many times a producer gets a service request or change 100% accurate and 100% ...

How often do you or the people in your agency focus on things that, although they may be impactful, they have no control over? How much time, energy, and effort goes into anger, frustration, or anxiety wasted on others' mistakes that we can't change?Do others' actions impact you? Yes. But ...

Are you simply making the easy choices in your insurance agency, that are actually making your life harder in the end? As we always say, if you make easy choices today, it'll make your life harder long-term. Brent challenges independent insurance agency leaders to think through five choices tha...

  Hi, welcome to the Agent Leader Podcast. My name is Brent Kelly. I'm your host. And for most of you that are listening or watching the Agent Leader Podcast, this is probably going to look and sound very normal to all of you, but for some of you, you might be joining me on LinkedIn Live. We are...

Part Two - Service Capacity:   Listen to Part One - Sales Capacity:   Brent Kelly: All right. I want to get how this ties into service capacity, because let's face it, this is something I've got many of the agencies I personally coach, Roger, that are really struggling with this and they're ...