Brent Kelly (00:02):Welcome to the Agent Leader Podcast. My name is Brent Kelly. Thanks so much for listening. We have a very special episode today. It's been a while on the podcast if you're listening in order that I haven't had a guest on for a while. And today I have a guest, and not just a...

What would you do if someone on your team made a mistake 80% of the time? Reprimand them? Possibly. Train them? It better be a lot of training! Release them? Hard to argue. When you ask agency service team members how many times a producer gets a service request or change 100% accurate and 100% ...

How often do you or the people in your agency focus on things that, although they may be impactful, they have no control over? How much time, energy, and effort goes into anger, frustration, or anxiety wasted on others' mistakes that we can't change?Do others' actions impact you? Yes. But ...

Are you simply making the easy choices in your insurance agency, that are actually making your life harder in the end? As we always say, if you make easy choices today, it'll make your life harder long-term. Brent challenges independent insurance agency leaders to think through five choices tha...

  Hi, welcome to the Agent Leader Podcast. My name is Brent Kelly. I'm your host. And for most of you that are listening or watching the Agent Leader Podcast, this is probably going to look and sound very normal to all of you, but for some of you, you might be joining me on LinkedIn Live. We are...

Part Two - Service Capacity:   Listen to Part One - Sales Capacity:   Brent Kelly: All right. I want to get how this ties into service capacity, because let's face it, this is something I've got many of the agencies I personally coach, Roger, that are really struggling with this and they're ...

Roger Sitkins comes back as Brent's guest for a 2-Part series about Sales and Service Capacity. In this first part, our coaches tackle the topics that can help you increase, and improve, your sales capacity. Come back next week for Part 2.   Brent Kelly: Welcome to the Agent Leader podcast. ...

  Welcome to The Agent Leader Podcast. My name is Brent Kelly. I am your host and thank you so much for joining me on this episode. I'm going to discuss today, we're going to go deeper and continue a conversation on what I started on my previous episode around leadership capacity, agency capacit...

  Welcome to the Agent Leader Podcast. My name is Brent Kelly and I am your host. Thanks so much for joining me on this episode. Excited to be with you to share some very important information for you, the independent insurance agency leader. And yes, that's who this podcast is designed for, the...

During year-end reviews with my highest-performing private clients, I noticed an interesting trend. All of the most successful clients focused on two words: replicate and decide. All of them were focused on the behaviors and strategies that would create the best results in their agencies, and the...