Welcome to the Agent Leader Podcast. My name is Brent Kelly. I'm your host, and I'm excited to be with you today and today's podcast episode to challenge you, to encourage you to think bigger than you've ever thought before. As an individual, as a...

Welcome to the Agent Leader podcast. My name is Brent Kelly. I am your host. Thanks so much for joining me on this episode. I'm so excited to share some content that's fresh in my mind. And the reason why it's so fresh in my mind now, of course, t...

What is the greatest asset your agency possesses? 
Technology? Data? Insurance carrier relationships? Community involvement? Knowledge? Credibility?
 
While all of these are great assets, the number one asset every agency has is its people.
 
In fact, ...

Brent Kelly (00:02):
Welcome to the Agent Leader Podcast. My name is Brent Kelly. Thanks so much for listening. We have a very special episode today. It's been a while on the podcast if you're listening in order that I haven't had a guest on for a ...

What would you do if someone on your team made a mistake 80% of the time? Reprimand them? Possibly. Train them? It better be a lot of training! Release them? Hard to argue.

When you ask agency service team members how many times a producer gets a se...