Personally and professionally, I have found accountability to be a good thing. Defined as “an obligation or willingness to accept responsibility or to account for one’s actions,” being accountable helps us fulfill our commitments. Your ability to do ...

Agency leaders, I have some good news, and I also have some not so good news, otherwise known as bad news. Here's the good news that if you do things that are easy, that are normal, that are comfortable in your agency, those things are easy, they'...

Have you ever wondered how great your agency would be if 100% of your team did 100% of what they said they were going to do? Whenever I’ve questioned agency owners and C-level executives about that, their responses range from “That would be great” to...

Brent discusses seven characteristics of eagles that can be applied to independent insurance agencies in this episode of The Agent Leader.

The characteristics include:

• Vision (5:20)
• Fearlessness (9:30)
• Tenacity (16:30)
• Hunting (19:40)
• Vitali...

There are six words in the English language that I believe are the six most important words to create better engagement, improve communication, and ultimately build deep connections with those people, other people that you want to serve at the hig...

 I have some good news and some bad news. First, the good news. Last year, our industry saw record organic growth, with numbers in the double digits. This is unprecedented, which should be great news for agencies.