In this episode, Brent Kelly tackles the question: How do you know if you’re really winning with clients? Drawing lessons from little league baseball to the realities of insurance, he outlines why renewals alone aren’t enough and shares a three-step ...

Think TED Talks, where speakers have no more than 18 minutes to convey their message. Could you give an overall briefing about what, how and why you do what you do in 18 minutes or less?

• Email What does your electronic correspondence say about you...