The act of empowering others changes lives, and it’s a win-win situation for you and the people you empower.
When you think of customer experiences you have had with your cable company, phone company, or services run by a governmental entity, what are your typical feelings?
If you are like many, the words frustrated, annoyed, or maybe even dreadful come to mind.
I had a recent phone conversation with my cable company to change my billing information for our monthly automated payment. Our debit card was compromised and I needed to give them updated payment information.
I thought this would be a simple conversation. Something like, “Hi my name is Brent and I need to update our automated payment information because our current debit card was compromised.” Then they would say, something like, "No problem, sorry to hear about that, let's take care of that right now."
I should have known better.
Instead this seemingly simple 3-minute phone call turned into a...
By Brent Kelly:
Several years ago, I heard a quote from leadership expert John Maxwell that caused me to stop and pause. He said, “Everything rises and falls on leadership.”
I think the word that caused me to stop and pause was EVERYTHING.
I believe that leadership is important in business growth and development, but EVERYTHING rises and falls on leadership? That seems like a bit much.
Over the past few years in my own coaching business and now as an executive coach for The Sitkins Group, I can confidently say that John Maxwell is 100% correct. EVERYTHING rises and falls on leadership.
Recently, our entire team at the Sitkins Group started to make a list of the scariest trends facing insurance agencies today. After internal discussion and getting feedback from insurance leaders across the country, we discovered 8 common scary trends. They include:
· Low organic growth
By Brent Kelly
What is the number one job of the offensive coordinator for any football team?
To score points.
Yes, an offensive coordinator has other responsibilities, which I will discuss, but at the end of the day, the success of the offensive coordinator is based on putting points on the board.
Every successful football team has a named and effective offensive coordinator.
What about your insurance agency?
Who is the person responsible for putting “points on the scoreboard?” In other words, who is driving your agency’s revenue?
I am often astonished that agency leaders are surprised that their producers are struggling when they receive no mentorship, coaching, and accountability.
Can you imagine a football team going out on the field with no preparation, no game plan, and no consequences for their performance?
It sounds insane and the reality is that a team with no offensive coordinator is likely to lose the majority, if not all, of their games.
By Brent Kelly
How many times have you actually listened to the flight instructions before takeoff from the flight attendant?
Unless you are petrified of flying and feel that these instruction may indeed save your life, the answer is probably close to zero. Most airline travelers are reading a book, whispering to their neighbor, or staring out the window during the pre-flight instructions. They are NOT engaged.
Watch this video. Every passenger is listening and laughing. How often do you see that on a flight?
Southwest Airlines is one of the few (maybe only) airlines that has recently been profitable. Southwest Airline customers are loyal. In fact, I have heard some people tell me that they wouldn’t fly on any other airline unless they had to. That’s powerful stuff.
Well, there are many reasons, but humor is near the top of the list.
Southwest is actually a fun airline to fly. Are they perfect? Of course not, but they allow their employees to...
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