By Brent Kelly
I rarely frequent fast food restaurants, but on one particular Saturday morning, I took my kids for breakfast at a local McDonalds. Besides their awesome and underrated coffee, I found something even better.
There was an employee I noticed who was in charge of sweeping the floor, cleaning up trays, and other typical unappreciated jobs. I would assume he makes minimum wage and gets little to no benefits. However, you would never know that by watching him.
In twenty minutes, he struck up countless conversations, engaged the customers, and put smiles on their faces. It was awesome. As I sat there listening to him talk to other customers, I couldn’t help but think; How come most salespeople don’t do this?
No, he wasn’t selling anything. He wasn’t making a commission. He just genuinely cared about the people in the restaurant. It wasn’t fake, rehearsed, or manipulative. It was simply from the heart.
I learned more in 20 minutes watching...
By Brent Kelly
How many times have you actually listened to the flight instructions before takeoff from the flight attendant?
Unless you are petrified of flying and feel that these instruction may indeed save your life, the answer is probably close to zero. Most airline travelers are reading a book, whispering to their neighbor, or staring out the window during the pre-flight instructions. They are NOT engaged.
Watch this video. Every passenger is listening and laughing. How often do you see that on a flight?
Southwest Airlines is one of the few (maybe only) airlines that has recently been profitable. Southwest Airline customers are loyal. In fact, I have heard some people tell me that they wouldn’t fly on any other airline unless they had to. That’s powerful stuff.
Well, there are many reasons, but humor is near the top of the list.
Southwest is actually a fun airline to fly. Are they perfect? Of course not, but they allow their employees to...
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