Profit zone #3: Non-producer employees

View every employee as either a profit center (contributing to your profitability) or a loss center (taking away from your profitability). Here are the major factors affecting non-producer employee profitability:

1. Low productivity. If they’re in a service position, they’re just not handling enough revenue per employee and/or they’re not completing their work efficiently and quickly.
2. Lack of ongoing training. If you’re not training your employees on a regular basis, how do you expect them to do what you want them to do? They can’t, especially if you’re not holding them accountable.
3. Mismatched employees and jobs. Too many agencies don’t have explicit job descriptions or aren’t using outside testing resources to profile prospective employees—which we believe is one of the best ways to ensure that a new hire has the factory-installed equipment to do the job well.

Profit zone #4: Operations

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