What would you do if someone on your team made a mistake 80% of the time? Reprimand them? Possibly. Train them? It better be a lot of training! Release them? Hard to argue.
When you ask agency service team members how many times a producer gets a se...
How often do you or the people in your agency focus on things that, although they may be impactful, they have no control over?
How much time, energy, and effort goes into anger, frustration, or anxiety wasted on others' mistakes that we can't
...
Brent discusses four key areas to help lead your team, your ideas, and your behaviors into meaningful lasting change.
So how can you create better buy-in with your team when it comes to change?:
7:30 - Having a Clear Vision vs. Confusion
11:08 ...
Are you simply making the easy choices in your insurance agency, that are actually making your life harder in the end? As we always say, if you make easy choices today, it'll make your life harder long-term.
Brent challenges independent insurance a...
Recently, I shared lessons learned from the Best Practices Study that stressed, āItās all about the people.ā Yet, the consensus among my private client agencies is the same: Itās extremely difficult to find people!
In my column, I challenged agency ...
Hi, welcome to the Agent Leader Podcast. My name is Brent Kelly. I'm your host. And for most of you that are listening or watching the Agent Leader Podcast, this is probably going to look and sound very normal to all of you, but for some of you, y...
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